This Privacy Policy describes how Lacita ("we", "us", or "our") collects, uses, and shares information about you when you use our scheduling platform (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly to us when you use the Service:
- Account Information: When you create an account, we collect your name, email address, and password.
- Profile Information: Business name, description, timezone, and other details you provide for your booking page.
- Booking Data: Information about appointments including date, time, service type, and any notes you or your clients provide.
- Client Information: Names, email addresses, and phone numbers of clients who book appointments through your booking page.
- Communication Data: Messages and notifications sent through the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process and manage appointment bookings
- Send notifications about appointments (confirmations, reminders, changes)
- Verify client identity through email or phone verification
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with the Service
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience with the Service
3. Information Sharing
We do not sell your personal information. We may share information about you as follows:
- Between Service Providers and Clients: Booking information is shared between service providers and their clients as necessary to facilitate appointments.
- Service Providers: We may share information with third-party vendors, consultants, and service providers who need access to such information to carry out work on our behalf (e.g., email delivery, SMS verification).
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition, user information may be transferred.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you with the Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Appointment data is retained for the duration of your account plus a reasonable period thereafter to allow for historical reference. You may request deletion of your data at any time.
5. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of data in transit using SSL/TLS
- Secure storage of passwords using industry-standard hashing
- Regular security assessments and updates
- Access controls limiting who can access user data
6. Your Rights and Choices
You have the following rights regarding your information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can update or correct your account information at any time through your account settings.
- Deletion: You can request deletion of your account and associated data by contacting us.
- Export: You can request an export of your data in a portable format.
- Opt-out: You can opt out of promotional communications by following the unsubscribe instructions in those messages.
7. Third-Party Services
The Service may integrate with or use the following types of third-party services:
- Email delivery services for sending notifications
- SMS and messaging services for verification and reminders
- Authentication providers (Google, etc.) if you choose to sign in with them
- Analytics services to help us understand usage patterns
Each of these services has their own privacy policies governing their use of your information.
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Service.
9. Children's Privacy
Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions where we operate.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: